General Terms and Conditions of Business

Conclusion of the contract

With your order you make a binding offer to us to conclude a contract with you. We can accept this offer by sending you an order confirmation by e-mail or by delivering the ordered goods. First, you will receive a confirmation of receipt of your order by e-mail to the e-mail address you provided (order confirmation). However, a purchase contract is only concluded when our order confirmation is sent to you by e-mail or when the ordered goods are delivered.

When ordering via our online shop, the ordering process comprises a total of 5 steps. In the first step, you select the desired goods. In the second step, you confirm the shopping basket. In the third step, you enter your customer data and the delivery address. In the fourth step, you select the shipping method, how you would like to pay and, if necessary, enter a different billing address. In the last step you have the opportunity to check all details (e.g. name, address, payment method, ordered items) once again and correct them if necessary before you send your order to us by clicking on ‘Buy’.

Storage of the contract text

We store the contract text of your order. You can print this out after sending your order to us by clicking on ‘Print’. We will also send you an order confirmation with all order data, our General Terms and Conditions as well as the cancellation policy to the e-mail address you have provided.

Reservation of proprietary rights

The delivered goods remain our property until full payment of all claims.

Prices, Shipping Costs, Return Costs in case of Revocation

Germany

All prices are final prices, they contain the legal value added tax. The minimum order value is 0,30 €, plus 1.55 € – 2.70 € (Deutsche Post) and 3.95 € – 4.75 € (DHL) shipping costs per order. From € 58.00 we ship free of charge within Germany

EU

Shipping with UPS in the EU 14€ per 28kg. From an order value of 58€ the shipping costs are 7€ per 28kg. From € 120 we ship free of vharge within the EU.

UK

Shipping with UPS 14€ per 28kg. From an order value of 58€ the shipping costs are 7€ per 28kg.

Shipping is with insurance and can be tracked via a tracking number.

Delivery Conditions

The delivery times stated in the offer apply as delivery times, these begin with receipt of payment. In the case of delivery on account or payment by direct debit, the delivery times begin with the acceptance of the contract on the part of the company.

We ship to Germany, the EU and the UK.

Terms of Payment

Payment can be made either via PayPal or Klarna. The following payment options are available:

Paypal, credit card, direct debit, instant bank transfer, purchase on account (via Paypal or Klarna)

Warranty

The warranty is governed by the statutory provisions.

Privacy Policy

When initiating, concluding, processing and reversing a purchase contract, we collect, store and process data within the framework of the statutory provisions.

When you visit our website, the IP address currently used by your PC, the date and time, the browser type and the operating system of your PC as well as the pages you have viewed are logged. However, it is not possible for us to draw conclusions about personal data, nor is this intended.

The personal data that you provide to us, e.g. when placing an order or by e-mail (e.g. your name and contact details), will only be processed for correspondence with you and only for the purpose for which you provided us with the data. We only pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. For the processing of payments, we pass on your payment data to the credit institution commissioned with the payment.

We only pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. Insofar as we use the services of third parties for the implementation and handling of processing procedures, the provisions of the Federal Data Protection Act shall be complied with.

Personal data that has been communicated to us via our website is only stored until the purpose for which it was entrusted to us has been fulfilled. Insofar as retention periods under commercial and tax law must be observed, the duration of storage of certain data may be up to 10 years.

Your Rights

If you no longer agree to the storage of your personal data or if this data has become incorrect, we will arrange for the deletion, correction or blocking of your data within the framework of the legal provisions on the basis of a corresponding instruction. Upon request, you will receive information free of charge about all personal data that we have stored about you. If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact:

dP-Kern Bartsch & Magdalena Schmidt GbR
Raumerstraße 36a
10437 Berlin
service(at)vegan4dogs.com

Links to other websites

Insofar as we refer or link from our website to the websites of third parties, we cannot assume any guarantee or liability for the correctness or completeness of the contents and the data security of these websites. Since we have no influence on compliance with data protection regulations by third parties, you should check the respective data protection declarations offered separately.

Applicable Law

German law shall apply exclusively. In relation to a consumer, this choice of law shall only apply insofar as it does not restrict any mandatory statutory provisions of the state in which the consumer is domiciled or habitually resident.