Payment / Shipping

Delivery within Germany with DHL GoGreen. Letters will be sent by Deutsche Post.

Delivery to other European countries is carried out with DHL Go Green.

Delivery times

Within Germany DHL, dpd and Deutsche Post 1-5 business days.

Within the EU with UPS 5-10 business days.

Shipping costs

Germany

From a value of 64.00 € we ship your order free of shipping costs within Germany.

In addition to the product prices shown, we charge the following shipping costs, which are also clearly listed in the ordering process and are available to choose:

Shipping with Deutsche Post in Germany: 1.80 € (available only for 1-3 Greta Mini)

Shipping with DHL Go Green in Germany: 5.90 € up to 27 kg

Shipment is made with insurance and can be tracked via a tracking link.

EU

Shipping with UPS in the EU 14 € per 27 kg. From an order value of 64 € the shipping costs are 7 € per 27 kg. Free of shipping costs are orders above 120 €.

Shipment is covered by insurance and can be tracked via a tracking number. 

Returns

Sustainability is important to us. That is why we want to encourage mindful consumption, as returns involve additional transport and effort. Unfortunately, we are unable to cover the associated shipping costs in full.

For returns within Germany, we therefore deduct €11.80 from the refund amount.

For returns from abroad, we charge €14.00.

You can find information on your statutory right of withdrawal in our cancellation policy.

Thank you for your understanding.

Prices

The prices shown on the product pages include the legal value added tax.